We want you to love your boots.
If you are not completely in love with your purchase or need to exchange for a different style or size, we're happy to help. Please take note the following conditions and exclusions:
Return Conditions & Exclusions
Return & Exchange Policies
- Returns should be shipped back undamaged and unworn (no scuffed soles) in original packaging within 30 days of purchase starting from the delivery date of your order/item.
- Clearance items marked "FINAL SALE" are not eligible for returns or exchanges.
- Please try your boots on a soft surface, i.e. carpet to avoid damaging soles.
- Please note, we cannot accept returns if there is significant damage to original packaging (shoe box). Please do not use shoe box as the return shipping box.
- Your order will ship within 1-3 business days (Excluding Holidays) from time of purchase. You should expect to receive your order within 3-10 business days depending on your geographical location.
- Returns and credits will be processed within 5 business days upon receipt. Please also check with your financial institution's processing times.
- Outbound shipping is covered in the USA with the exception of Alaska & Hawaii.
- We will provide a prepaid label for all returns and exchanges, excluding final sale marked items.
- We cover the cost of exchange shipping for the same item in a different size.
- Returns for refunds to original form of payment are subject to a flat $15 return shipping fee (regardless of multiple items in order) that will be deducted from the refund amount.
- Ranch Road Boots monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.