Boots should have plenty of room to wiggle your toes and should feel just a bit snug across the top of your foot. In western boots there should be a little bit of heel slip when you first wear them—the slippage will minimize when you break in the sole (2-3 days of wear), and the snugness across the top of your foot will minimize as the leather stretches and conforms to the shape of your foot.
All of our boots are handmade in one of the oldest artisan boot factories in Spain (they’ve been making handmade boots for over 100 years!). A family owned operation with generations of shoemaking tradition passed down from grand-parents to grandkids. Our factory is among the most respected and uses some of the finest materials and leathers the world has to offer.
Our boots are made through Goodyear Welt construction. This shoemaking process creates a waterproof barrier between the upper and the outsole. While this does not mean they are 100% waterproof boots, they will easily get you through a few puddles and a bit of snow without your foot getting wet. There are products available that you can use on your boots to better protect the uppers from water damage. If you would like any product recommendations email our support team.
We offer free shipping and exchanges. Returns for refunds are subject to a $15 return shipping fee. Please visit our return policy page to review our complete conditions and exclusions here.
The fee covers the additional operational costs associated with the processing of each return back to our warehouse. These are inclusive but not limited to shipping, product inspection, repackaging materials and inventory processing that we incur from each return in order to place items back into the store in pristine condition for another customer. The $15 fee is only applicable to refunds (exchanges are free) and is deducted from the original form of payment. If you have any questions please feel free to email us at email@example.com.
Yes, we accept returns on all orders EXCEPT items otherwise marked as FINAL SALE. Please refer to the return and exchange policy, here.
Please note that during the holiday season shipping volumes are at an all time high across carriers. We recommend placing holiday orders at least one full week in advance to receive by December 24th and avoid any delays should you choose our standard free shipping service.