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    We accept all forms of payment including, but not limited to, cash, checks, direct deposit, and credit card. Credit cards are processed securely via Shopify.  For Custom boots, you pay the bootmaker directly.  After receiving your Fit Kit measurement form they will call you to confirm your boot design, leather availability, construction timeline and take any additional requests (i.e. monogramming, inlays) and will quote the final boot cost before starting work. 

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    All in-stock orders are shipped immediately unless specified in product description, or during a sale which sometimes takes up to 3-5 days to ship.  Any concerns please call and we'll likely be able to speed it up!  If you order custom boots made in the USA they take a little time, but you can expect to receive your order within 12-16 weeks.  

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    Ranch Road Boots offers 3 lines – a ready-to-wear boot line in standard sizing, corporate branded boots (quantities over 100 for special events) and Custom.  In May 2017, we stopped taking new orders for made-to-measure/custom boots.  In order to support the Texas bootmaking tradition, we do ship Fit Kits.  You take your measurements and send those out to a wonderful Texas bootmaking family.  With whom you'll finish your design and pay directly. Custom means that each boot is made to order to fit your feet and has any design you want - if you can dream it they can build it. In order to begin making your boots, they will need your foot measurements so you need to order a Fit Kit. To measure your foot, you’ll watch a short video and follow the measurement guide provided in the Fit Kit. 

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    Colors and shades of leathers are subject to natural variation, and tanned leather changes with time and with the bootmaking process (which involves pressure and water) We attempt to provide web images and swatches of our leather products that closely match their natural colors and the colors eventually present on your end item. However, we cannot guarantee that the color you see on your monitor and view on your swatch will exactly match what you receive on your boot.