- What size boots should I order?
The fit of a boot will slightly vary by style. Whatever size you almost always wear in leather shoes and boots is what you should order from us. Note, your heel will slip in a cowboy boot style and this is normal. If you wear a wider width, order a half size up. If you have a narrow foot, order a half size down.
If you’re still not quite sure, send us an email to firstname.lastname@example.org and we’ll try and help you decide!
- How should they fit out of the box?
Boots should have plenty of room to wiggle your toes and should feel just a bit snug across the top of your foot. In western boots there should be a little bit of heel slip when you first wear them—the slippage will minimize when you break in the sole (2-3 days of wear), and the snugness across the top of your foot will minimize as the leather stretches and conforms to the shape of your foot.
- Where are your products made?
All of our boots are handmade in one of the oldest artisan boot factories in Spain (they’ve been making handmade boots for over 100 years!). A family owned operation with generations of shoemaking tradition passed down from grand-parents to grandkids. Our factory is among the most respected and uses some of the finest materials and leathers the world has to offer.
- How do your boots hold up to water and bad weather?
Our boots are made through Goodyear Welt construction. This shoemaking process creates a waterproof barrier between the upper and the outsole. While this does not mean they are 100% waterproof boots, they will easily get you through a few puddles and a bit of snow without your foot getting wet. There are products available that you can use on your boots to better protect the uppers from water damage. If you would like any product recommendations email our support team.
- What is your shipping and return/exchange policy?
Order processing can take between 1-3 business days (excluding holidays). Once and order is shipped the delivery can take anywhere from 3-10 days depending on your location.
We accept all unworn/undamaged returns except clearance sale items within 30 days of purchase. (remember, we offer free shipping and returns!) You can start your exchange or return here.
- Is there color variations in the leather?
Colors and shades of leathers are subject to natural variation. Tanned leather changes with time and with the boot-making process (which involves pressure and water.) We attempt to provide web images of our leather products that closely match their natural color and what you should receive. However, please note that computer displays and lighting may create slight variations. Leather tanning also has slight variations as, naturally, no leather is the same. We cannot guarantee that the color you see on your monitor will exactly match what you receive on your boot. If you have any questions about color variations please email our support team.
- Do you accept returns for orders placed during Black Friday and Cyber Monday shopping holidays?
Yes, we accept returns on all orders EXCEPT items otherwise marked. Please refer to the return and exchange policy, here.
- When should I place my order if I want it to arrive by December 24th?
Please note that during the holiday season shipping volumes are at an all time high across carriers. We recommend placing holiday orders at least one full week in advance to receive by December 24th and avoid any delays should you choose our standard free shipping service.