- What size boots should I order?
The fit of a boot will always somewhat vary by style. Whatever size you almost always wear in leather shoes and boots is what you should order from us. Note, your heel will slip in a cowboy boot style and this is normal! If you wear a wider width, order a half size up. If you have a narrow foot, order a half size down.
If you’re still not quite sure, send us an email to firstname.lastname@example.org and we’ll try and help you decide!
- How should they fit out of the box?
Great question! They should have plenty of room to wiggle your toes, they should feel just a bit snug across the top of your foot, and there should be a little bit of heel slip when you first wear them. The heel slippage will minimize when you break in the sole (2-3 days of wear), and the snugness across the top of your foot will minimize as the leather stretches and conforms to the shape of your foot.
- Where are your products made?
We make all our handmade boots in one of the oldest boot factories in Spain (they’ve been making handmade boots for over 100 years!). We chose this factory for one simple reason: they make the finest boots (out of the world’s finest leather) in the world.
- How do your boots hold up to water and bad weather?
Our boots are made with a Good Year Welt construction, and this construction creates a waterproof barrier between the upper and the outsole. This does not mean they are 100% waterproof boots, but they will easily get you through a few puddles and a bit of snow without your foot getting wet. There are products available that you can use on your boots to better protect the uppers from water damage.
- What is your shipping and return/exchange policy?
Time from customer placing order to shipping is 1-3 business days (excluding holidays). Once order is shipped delivery will take anywhere from 3-10 days depending on customer's location. We accept all unworn/undamaged returns except clearance sale items within 30 days of purchase. (remember, we offer free shipping and returns!)
You can start your exchange or return here.
- Is there color variations in the leather?
Colors and shades of leathers are subject to natural variation, and tanned leather changes with time and with the bootmaking process (which involves pressure and water.) We attempt to provide web images of our leather products that closely match their natural colors and the colors eventually present on your end item. However, because of computer displays and tanning variations, we cannot guarantee that the color you see on your monitor will exactly match what you receive on your boot.
- What items are eligible for purchase during Black Friday and Cyber Monday shopping holidays?
For BFCM 2020, the promotion applies sitewide for in stock items EXCEPT any styles labeled as pre-order or backorder (Women's Current Issue Sand lace-up and Women's Presidio Short White). Note, all clearance items are final sale and do not qualify for returns or exchanges.
- Do you accept returns for orders placed during Black Friday and Cyber Monday shopping holidays?
Yes, we accept returns on all orders EXCEPT on any clearance or final sale items. Please refer to the return and exchange policy, here.
- When should I place my order if I want it to arrive by December 24th?
Please note that this 2020 holiday season shipping volumes are at an all time high across all carriers. We recommend placing holiday orders at least one full week in advance to receive by December 24th and avoid any delays should you choose our standard free shipping service.